77app Privacy Policy

77app ("we", "our") operates a safe and transparent online casino and sports betting platform for users in Bangladesh. This privacy policy explains what kind of personal information we collect about you, how we use it, and how we keep it secure when you use the 77app website (77app.lat).

Please read this privacy policy carefully before using our platform. By using our services, you are considered to have given your consent to the terms of this policy.

1 Scope of Information Collection

77app may collect the following types of information from users in order to provide its services:

1.1 Identity Information

• Full name and date of birth
• Email address
• Username and password (stored in encrypted form)
• National ID card or passport number (when verification is required)

1.2 Financial Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and deposit and withdrawal records

1.3 Technical Information

• IP address and device type
• Browser type and version
• Site browsing history, click patterns, and session duration
• Operating system information

1.4 Gaming Activity Information

• Betting history and gaming preferences
• Win and loss records
• Bonus usage history

2 Methods of Information Collection

77app collects your information in the following ways:

2.1 Directly Provided Information

You provide information directly when you register an account on 77app, complete identity verification, make a deposit or withdrawal, or contact our support team.

2.2 Automatically Collected Information

When you visit our website, technical information is collected automatically through cookies, web beacons, and other tracking technologies.

2.3 Through Third Parties

For identity verification or fraud prevention, we may sometimes cross-check the information you provide with information supplied by trusted third parties.

3 Purpose of Information Use

We use the information we collect about you only for the following legitimate purposes:

• Account Management: To create, verify, and keep your account active.
• Financial Transaction Processing: To complete deposits, withdrawals, and bonus distributions.
• Service Improvement: To enhance the gaming experience and plan new features.
• Security and Fraud Prevention: To detect and stop suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Communication: To inform you about important service-related updates and promotional offers.
• Responsible Gaming: To identify problematic gaming behavior and provide necessary support.
• Dispute Resolution: To fairly resolve any complaints or disputes.

We never sell your personal information to third parties and do not use it for any purpose beyond those stated above.

4 Information Storage and Security

77app follows the highest industry technical standards to protect your information:

4.1 Encryption

Our website uses SSL (Secure Socket Layer) encryption technology. All information exchanged between your browser and our servers is encrypted.

4.2 Password Protection

Your password is never stored in plain readable form. We use advanced hashing algorithms to keep passwords secure.

4.3 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period due to legal obligations.

4.4 Access Control

Only authorised personnel within our organisation may access your personal information, and they are required to work under strict confidentiality agreements.

5 Sharing Information with Third Parties

77app does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, Upay, or bank transfer services receive the information necessary to complete transactions.
• Identity Verification Services: Limited information may be provided to trusted verification partners to complete the KYC process.
• Technology Partners: Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe receive the information necessary to deliver their services.
• Legal Authorities: Information may be provided on the basis of a valid legal claim or government directive.
• Fraud Prevention: Information may be shared with security partners to prevent online scams or financial fraud.

All third parties listed above are contractually bound to comply with 77app's privacy standards.

6 Cookies and Tracking Technologies

The 77app website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website. Without these, the website cannot function properly.
• Performance Cookies: Used to analyse how our website is used.
• Functionality Cookies: Help remember your preferences and settings.
• Targeting Cookies: Used to show relevant content and offers based on your interests.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling certain cookies may limit the functionality of the website.

7 User Rights

As a user of 77app, you have the following rights regarding your own personal information:

7.1 Right to Access Information

You may contact us at any time to find out what information we hold about you.

7.2 Right to Correct Information

If any of your stored information is incorrect, you may request that it be corrected.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

For marketing communications, you may object at any time and opt out of receiving such communications.

7.5 Right to Data Portability

You may request a copy of your information in a commonly usable format.

To exercise any of the rights above, contact us via our 24/7 live chat or at [email protected].

8 Protection of Minors

77app is a platform for users aged 21 and above only. We do not intentionally collect any information from minors.

If we become aware that a minor has registered or provided information, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please contact us.

9 Protection of Financial Information

We treat the protection of financial information with special importance. Our payment processing system follows these security levels:

• All financial transactions are completed through SSL encryption.
• Transactions through bKash, Nagad, Rocket, and Upay are subject to the security standards of the respective payment gateway.
• The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000.
• Withdrawal processing time is generally 10 to 45 minutes.
• An automated monitoring system is in place to detect unusual transaction patterns.
• Additional identity verification may be required for large transactions.

If you notice any suspicious transaction or account activity, notify us immediately via our 24/7 live chat.

10 Policy Changes and Updates

77app may change or update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• A clear notice of the change will be displayed on the website.
• A notification may be sent to your registered email address.
• The "Last Updated" date will be clearly shown at the top of the policy.

If you continue using our services after a change, you are considered to have consented to the revised policy. We therefore recommend that you visit this page regularly.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We will try to process your request as quickly as possible and with proper care. For privacy-related requests, our support team will take the necessary steps after verifying your identity.

If you have any dissatisfaction with our privacy policy or the use of your information, you have the right to file a complaint with the relevant legal authority.